We collect information about you when you contact us to place an order for our products or services. Information is also collected about the products or services we provide to you. Calls are never recorded and we store any email communication offline. Voicemail and text messages are deleted immediately after the related product or service has been supplied.
Personal information is strictly limited to contact details such as your name, postal address, email address and telephone number. Product and service information includes supply date, cost, hardware/software details and what work was carried out.
We collect information about you to process your orders and provide ongoing support. We also use this information for handling any warranty or insurance claims and letting you know about any product recalls or related service announcements. The lawful basis for using this data under the GDPR is (b) Contract and (c) Legal obligation. GDPR has been retained in UK law and will continue to be read alongside the Data Protection Act 2018.
We never sell, rent, trade or transfer any data to third parties for any reason. All digital data is encrypted and never stored online. Paperwork such as work orders and invoicing is carried by the engineer during product or service delivery then work orders are shredded and invoices are stored securely. If no further products or services are provided within a five year period (HMRC compliance), we will securely erase any information we hold about you.
We do not use your data for any type of marketing or promotion.
Services such as data recovery or data transfer may make it necessary to temporarily access data held on your device. Any data accessed is never stored after completion of the service. This data is always physically or electronically destroyed.
Our website does not use cookies and no data is collected. We have links to the UK Government, Information Commissioner's Office and EU GDPR websites. There are no other external links on our website.
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please let us know. You can also ask us to correct or remove any information. Click the following link for contact details:
You also have the right to lodge a complaint with the supervisory authority:
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 15th June 2024.
Please let us know if you have any questions about our privacy policy or the information we hold about you. Click the link below for contact details: